I'm doing overtime so I can add some extra cash to my account. Got a lot of people whinning about their bill, and some people who just want service. I help them all. A friend says I'm too nice on the phone. I know that niceness makes the service better. I like that. I also want people to feel like I do care for their opinions. It's rough sometimes, but I think a major part of customer service is being kind.
I'd love to think that I can do all I need to by being nice. That does not mean total pushover. It means I'll try nice first, before I try aggerssion.
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